STORE POLICY

Spencer Supplies Policies Welcome to Spencer Supplies.

 

We are committed to providing high-quality products and exceptional service to our customers. Please review our policies below for important information regarding orders, shipping, returns, and warranties.

 

Orders

 

• Placing Orders: Orders can be placed directly through our website or by contacting us. Please ensure all product details, quantities, and shipping information are accurate before submitting your order.

 

• Order Confirmation: Once an order is placed, you will receive a confirmation email with your order details. If you notice any errors, please contact us immediately to make corrections.

 

Shipping

 

• Shipping Methods: We offer standard and expedited shipping options. All orders are shipped F.O.B shipping point, meaning ownership and responsibility for the shipment transfer to the customer once it leaves our facility.

 

• Delivery Times: Shipping times may vary depending on your location and chosen shipping method. Tracking information will be provided once your order ships.

 

• Damaged Shipments: Please inspect your shipment immediately upon arrival. Follow the steps outlined in our Damaged Shipments Policy to address any issues with the carrier. Returns

 

• Return Eligibility: Returns are accepted within 30 days of purchase for unused, unopened items in their original packaging.

 

• Return Authorization: All returns require a Return Materials Number (RMA). To request an RMA, contact our customer service team with your order details.

 

• Non-Returnable Items: Custom products, clearance items, and items marked as “final sale” are not eligible for return.

 

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake or defect on our part. Refunds

 

• Refunds are processed within 7-10 business days of receiving and inspecting returned items. Refunds will be issued to the original payment method. Warranty

 

• Product Warranty: Our products are covered by a limited warranty against defects in materials and workmanship. Warranty terms vary by product. Please refer to the product manual or contact us for details.

 

• Warranty Claims: To file a warranty claim, contact our customer service team with proof of purchase and details about the issue. We may require photos or additional information to process your claim. Customer Support If you have any questions or need assistance, our customer service team is here to help. You can contact us at:

 

• Phone: 502-220-7225

 

• Email: info@spencersupplies.com 

 

Thank you for choosing Spencer Supplies! We value your business and look forward to serving you.